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About Us

Happy Travels are Australia’s most trusted independent travel agency with store locations across Australia & NZ. Our aim is to help adventurous travelers tick lifetime goals off their bucket lists, as they make the journey to join us in exploring this beautiful part of the world in which we reside. Home to well over 6,000 different tours, accommodation, and transport options Australia and New Zealand can be a little overwhelming when trying to find the right trip. Our team has years of experience and only book tours that we have been on or would do ourselves. We take the time to listen to what it is you’re looking for then point you in the right direction. We bridge the gap between yourself and the supplier by providing a transparent booking service that’s so easy to use we’re sure you’ll be back to book your next adventure in no time. Our stores are conveniently located at most popular travel destinations too so we’re here for you whenever you need it most. You’ll never be too far from the smiley orange face so feel free to pop in and say g’day.

Tried, Tested & Recommended

We only sell tours that we have been on or would go on ourselves. Each one of our tours are hand picked. Our products team conduct extensive research and regular trips to ensure that we only sell the best tours and trips possible.

Bang for your Buck

We offer a price-beat guarantee. Haven’t booked it yet? Seen it cheaper elsewhere? We’ll beat it. Done

We're with you all the way

We don’t just book your trip and wave goodbye. Our dedicated support team will be there for you from start to finish, whenever you need them.

Peace of mind booking

With all the craziness going on the world, you never know what’s around the corner. For confidence when booking, check out our latest terms and conditions.

Secure Payments Guaranteed

This is a no-brainer. We offer fully secure online payment solutions. No worries.

Custom built itineraries

Whether you’re a meticulous planner or a go with the flow-er we can custom build an itinerary to suit your every need. Check out our ‘Custom Package Builder’ for more info.


We get it. Things change, plans change and that’s cool. If you need to change up your itinerary and move stuff around just let us know and we’ll do our best to make it work for you.

Affordable payment options

We don’t expect everyone to be able to pay off a trip of a lifetime in one go. This is why we offer easy, affordable payment solutions.

Industry Leaders

We’ve been in this game a long time. With over 20 years of experience, we’ve connected, planned & booked travel for over 250,000 Adventure Travellers from around The Globe. Happy Travels are Australia’s longest running indie travel agency.

Local Experts

We have shops and travel desks across Australia & New Zealand. In each of our locations you’ll find one of our local ‘Travel Guru’s, these legends have their fingers on the pulse so If you need info on anything from local events, the best restaurants in town or epic local tours then look no further.

Australia based called center

Our Call Centre is located in the heart of Byron Bay, NSW. Our team have been there and done it, so if you’re on the road and need help just give us a call. Our team are there to give the best up to date travel advice.

We Speak your Language

Our employees speak a range of languages. If English isn’t your strong point, let us know and we’ll do our best to put you in contact with someone who can help.

Best Reviews

We’ve received thousands of 5* reviews across all platforms. Check them out and see what our customers think about us. Once you’re done travelling, we’d love it if you could leave us one too.

Location, location, location

Happy Travels has locations all over Australia & New Zealand, so if you’re in a spot of bother or you need to extend your journey, the orange smiley face is not far away.

How we started

If you haven’t already seen our home page, we’ve been booking tours since 1998. Over the years we’ve helped connect, plan and book travel for over 250,000 adventure travellers. In 2018 Happy Travels became 20 years old and we have come a long way since the doors first opened on Shields Street Cairns in 1998. From humble beginnings sharing a space in an internet access shop to now having many retail locations open and trading with more opening in the near future, Happy Travels and The Happy Group is Australasia’s fastest-growing adventure and youth travel tour agency. For over 20 years our mission has been to help our customers live their dreams. We aim to change people’s lives for the better through the richness of travel and experiences. The company is still owned and operated by adventure travellers. We may be a little older nowadays but hey, age is just a number. 

Our responsibilities

It’s our responsibility to offer support and encouragement to people young and old far away from home, giving a network of knowledge and comfort wherever they may visit in Australia and New Zealand. We believe it’s our responsibility to contribute positively to our local communities and support our tourism industries in whichever way we can by matching and promoting the right experiences with the right people. We feel it’s our duty to do our bit as a business in helping the planet and the oceans, educating ourselves and our customers about climate change and pollution. We must all do our bit to make a difference. Check out our Happy Planet Campaign 

Our Team

Your journey starts in our stores or online with our team, or as we call them. Travel Gurus. Our Guru’s aim is to teach you about the locations you want to visit, offer advice on budgeting your next adventure and help you use your time effectively to ensure you leave with memories you’ll never forget. Each one of our employees is committed to giving you the best experience possible. Whether you’re an experienced traveler or a first-timer, we understand how it feels to be embarking on your next adventure. In our free time, each of us is constantly pushing it to the limits to tick more adventures off our own bucket lists. We share the same passion for travelling as you do, that’s why we’re here, together.

Sick of reading generic travel content?

We get it. Nowadays everyone seems to promise sunshine, lollipops & rainbows. Turns out not all trips are suited to every individual.

For up-to-date relevant travel information check out our blogs below to find out the good stuff. If reading ain’t your thing then why not give us a call. We love to talk about all things travel. Big or small, give us a call.


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