Frequently Asked Questions

Your operator is the hostel or tour company that you have a booking with – you can find their contact information on your Travel Vouchers (emailed to you at the time of booking).

We charge a 25% cancellation fee which is applicable in addition to your operators fees (found on your Travel Vouchers). You can find more information on our cancellation policy in our T&Cs here.

If you need to cancel your tour for any rreason, please contact our Support Team via our Support Form so we can cancel your tour.

Yes! As long as you let us know what changes you want to make outside of your operators T&Cs our team will be happy to make any changes. You can find more information on our fees here.

Yes! Contact us via our Support Form or, if you prefer; you can head to our dedicated Greyhound Bus Pass page for more information.

We’re sorry that you were unlucky with the weather, you may be able to re-schedule directly with your tour operator or, if you need assistance to rebook or request a refund you can contact our Support Team via our Support Form.

We’re so sorry to hear that you’re unwell! The first thing to do is to contact the tour provider/hostel directly to let them know that you are unable to attend. Then you’ll need to contact our Support Team via our Support Form so we can cancel or reschedule your booking and look into your options.

This is likely one of the many situations where travel insurance comes in handy. Happy Travels is a proud affiliate of World Nomads Travel Insurance. World Nomads travel insurance policies offer coverage for more than 150 activities. Get a quote, make a claim, or buy or extend your policy while on the road.

All cancellation requests are subject to the supplier Terms and Conditions, as well as our Terms and Conditions. Contact us via our Support Form so that we can assist you.

This may be one of the many situations where travel insurance comes in handy. Happy Travels is a proud affiliate of World Nomads Travel Insurance. World Nomads travel insurance policies offer coverage for more than 150 activities. Get a quote, make a claim, or buy or extend your policy while on the road.

The weather can be changeable in Australia but your tour operator will endeavour to run the tour as long as the conditions are still going to be safe and enjoyable. When you re-confirm your tour, this is a great time to check the predicted weather with your tour operator so that you can plan what to bring and wear.

If you wake up late, are stuck in traffic, or encounter an unexpected issue and think that you might miss your tour, the best thing to do is to call the tour provider directly using the number on your Travel Vouchers. These would have been emailed to you at the time of booking. If you need help making adjustments to your calendar just get in touch with our team via our Support Form. Refunds and rescheduling will depend on your tour provider and Happy Travels’ T&Cs.

If you need help with an existing booking please contact our Support Team via our Support Form.

Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy & Public Holiday Surcharges. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your ticket.

We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you re-confirm your booking.

All ticket/voucher reissues require a $30.00 administration fee per item booked. Transfers between tours will incur a $30.00 administration fee and transfers are at supplier’s discretion.

Most tour vouchers are valid for 12 months from date of purchase however please be aware that you may be subject to supplier price fluctuations. All ticket validity is specified on the tour voucher.

We recommend a minimum 21 days in advance for all open dated bookings to avoid disappointment. Please be aware that during peak season popular dates can fill up much further in advance i.e. Christmas & New Year.

All bookings must be reconfirmed at least 48 hours in advance (minimum guide only) or in the manner stated on your Travel Vouchers.

Check out this handy How To video for an online guide on what to do!

Most Travel Vouchers will specify if your trip is BYO however we recommend asking your tour provider if your trip is BYO when you reconfirm your booking 48 hours prior to departure.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fees. You’re able to pay at your own pace but, your booking is subject to change until full payment is completed.

Payment must be complete in full prior to your tour date.

The minimum deposit for one of our packages is $100AUD. If booking close to the departure date some tours will require full payment to secure availability. Check with your agent if this applies to your package.

We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring after you have paid for your tour. Sale prices are final and we’re not able to offer any refund in this instance.

We get it, you’ve met a friend and they want to add on to your booking! We can add as many guests to your existing booking as you like. Please be advised that this is subject to availability.

Absolutely, seen a price elsewhere? We love finding you the best deal, just let us know before you pay and we’ll do our best to beat it. No worries.

The further in advance the better, when there is lots of availability we are able to price compare and get you the best deal.

Unfortunately, we don’t book flights. We’re happy to look into and advise the best options for you to ensure that you are able to make it to your tours in time when booking a package with us.

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. If you already have Travel Insurance please understand that it is your responsibility to ensure that your Travel Insurance covers you for all of the adventure style travel you have booked with us.

Happy Travels is a proud affiliate of World Nomads Travel Insurance. World Nomads travel insurance policies offer coverage for more than 150 activities. Get a quote, make a claim, or buy or extend your policy while on the road.

We offer tours and packages to suit all ages. Many of our day tours are suited to families and adventurous travellers. Our dedicated agents are there to help you pick the perfect tour, so ask our Sales Team when booking to find out more.

Yes. Most tour vouchers are valid for 12 months from date of purchase however please be aware that you may be subject to supplier price fluctuations. All ticket validity is specified on the tour voucher.

Absolutely, just let us know your preferred start and finish location and we’ll make it work.

For all up to date information on Greyhound Australia’s service please head over to their website here. The Greyhound team may be able to assist you directly and if not, reach out to our Support Team via our Support Form.

We recommend booking in your travel up to 6 months before your preferred travel date. Buses are fully booked weeks, even months in advance during peak times so book as far in advance as possible to avoid disappointment.

Check out this handy video for tips on managing your booking:

Fuel is not included in the cost of vehicle rentals. You will be required to return the vehicle with the same amount of fuel as you picked it up with.

We work with most major campervan and car rental companies in Australia & New Zealand. Some of these companies will rent to anyone over the age of 18. If you are under 21 and want to rent a campervan please let us know and we’ll find you a suitable option.

Free camping is not allowed in some locations along the East Coast and Western Australia. This means that you’ll need to look into your campsites ahead of time. Our Campervan Team will be happy to give some recommendations and you can contact them here.

You do not need an Australian driving licence but, if your licence is not in English most companies will require a NAATI certified translation (prior to pickup). You can ask our Campervan Team for more information on this here.

You are not able to take a suitcase onboard Whitsundays tours however you are able to take an overnight bag. Please see booking confirmation for luggage allowances.

Unfortunately most Whitsundays operators don’t allow bags with zips on their boats. The majority of people use a cloth “tote” bag. This is to prevent scratches on the marine paint. Please check with your supplier when re-confirming if this applies to you.

Most hostels and hotels offer optional luggage storage. Your tour provider may also offer luggage storage options. Please confirm with your supplier when you reconfirm your booking.

This will depend on the tour – please have a look at your Travel Vouchers or, reach out to us via our Support Form.