- • Cancellations within 14 Days of the start date incur a 100.00% fee.
- • Between 14 Days and 365 Days incur a 80.00% fee.
1. Customer-Initiated Tour Cancellation Customers must notify Jasmine Tours Ha Giang of any cancellation via written notice, email, Whatsapp, Zalo message, or by calling +84 375 299 476 or +84 974 205 994, or by visiting our office in person with the tour confirmation email to complete the cancellation procedure. Cancellation terms: At least 15 days before the departure date: 80% of the tour value will be refunded. At least 7 days before the departure date: Customers are eligible to reschedule the tour to a different date. ⚠️ Note: Refunds are only applicable for customers who have paid 100% of the tour price through our official website jasminehagiang.com. This policy does not apply to customers who have only paid a deposit (20% of the total tour value). 2. Tour Cancellation by Jasmine Tours Ha Giang If the tour is canceled due to reasons originating from Jasmine Tours Ha Giang (excluding cancellations caused by the customer’s failure or delay in payment) or due to force majeure events (such as bad weather with official suspension order by local authorities, natural disasters, epidemics, etc.), the customer will, by mutual agreement, be offered one of the following options: – A full refund of all paid amounts within 14 business days – Credit for a future trip – Tour rescheduling 3. Tour Rescheduling or Changes by Customer If the customer wishes to change the itinerary, number of participants, participant information, or postpone the tour to a different date, they must notify Jasmine Tours Ha Giang at least 5 days before the scheduled departure date for approval via: Email: [email protected] Phone: +84 375 299 476 / +84 974 205 994 Terms & Conditions I. RESPONSIBILITIES OF BOTH PARTIES 1. Jasmine Tours Hà Giang Provide complete, accurate, and timely information about travel services, including but not limited to accommodations, transportation, itineraries, and other related services. Ensure the confidentiality of customers’ personal information in accordance with the website’s privacy policy and applicable laws. Assist customers during the booking process, payment, and handle any arising issues within Jasmine Tours Hà Giang’s scope of responsibility. Coordinate with service partners to protect customer rights in cases of service changes or cancellations. Bear no liability for any injury, damage, death, loss, accident, or delay caused by any action of transportation companies, hotels, restaurants, businesses, or individuals providing such services within the tour. 2. Customers Provide accurate and truthful information when booking services on the website. Take responsibility for checking and preparing all required documents (passport, visa, ID, health certificates, etc.) before using the services. For overseas Vietnamese (Việt kiều) using a passport or Green Card, it is mandatory to carry a valid visa and re-entry permit to Vietnam. Comply with the regulations of service providers (airlines, accommodations, tour operators, etc.), refrain from leaving the group without permission, and immediately report any incidents/requests to the tour guide or Jasmine Tours Hà Giang’s representative for timely resolution. Make full and timely payment as required by the website. In case of itinerary changes or service cancellations, customers must notify as early as possible to receive the best support according to Jasmine Tours Hà Giang’s cancellation policy. If bringing children under 15 years old who are not biological children, customers must carry a Parental Authorization Letter with verification from local authorities. 3. Limitation of Liability Jasmine Tours Hà Giang is not responsible for the quality of services provided by third parties. Jasmine Tours Hà Giang is not liable for any loss or damage resulting from delays, cancellations, or changes in transportation schedules, or from natural disasters, epidemics, wars, strikes, or other force majeure events. In the event of unforeseen incidents, Jasmine Tours Hà Giang will make every effort to support customers within its capacity but is under no obligation to compensate for losses beyond its stated responsibilities. II. OTHER COMMITMENTS The website is committed to providing transparent, accurate information without misleading customers. All disputes related to services will be resolved based on cooperation and negotiation. If no agreement is reached, disputes will be settled in accordance with applicable laws. In one paragraph, tell us about your company and your products. We’ll use this to inform agents that your products are available within the Hero Marketplace. Jasmine Tours is a socially-driven travel company based in Ha Giang Loop, northern Vietnam. We specialize in immersive adventure experiences along the iconic Ha Giang Loop, offering motorbike tours, Jeep tours, and Easy Rider services tailored for young, curious travelers. Our mission is to go beyond just tourism—we aim to create lasting impact by empowering ethnic minority communities through stable employment, skill development, and cultural preservation. Jasmine Tours currently supports over 500 local riders, many of whom are from disadvantaged backgrounds, providing them with meaningful careers in tourism. What makes Jasmine different is our commitment to authenticity and connection. We don’t just take travelers through beautiful landscapes—we help them connect with the soul of Hà Giang. Whether it’s sharing a home-cooked meal with a H’Mong family, playing traditional games in a mountain village, or watching the sunset from a hidden cliff, every moment is curated to spark emotion and unforgettable memories. Our vision is to build a more sustainable, inclusive tourism model in northern Vietnam—one where both guests and hosts thrive. We believe tourism can be a force for good, and Jasmine Tours is proud to lead that change, one journey at a time.
From $215pp 
3 Days / 2 Nights 
