Please confirm exact departure time with Adventure Tours Australia. Sleeping bags are required on Swag Camping tours or if outlined in the ‘Important Information’ section of the trip’s webpage. It’s up to you whether you bring your own, or purchase one from us in advance via your travel agent. Sleeping bags cannot be purchased once the trip has begun.
CANCELLATION BY THE TRAVELLER
If you cancel, some or all of your tour/s, cancellation fees may apply. A cancellation fee will only be effective when we receive written confirmation of the cancellation.
If you cancel your tour:
- 30 days or more prior to departure, we will retain the deposit;
- between 8 and 29 days prior to departure, we will retain 50% of the total booking cost
- 7 days or less prior to departure, we will retain 100% of the total booking cost
Note that different cancellation conditions apply to third party-operated tours and additional services. You will be advised of the different cancellation charges at the time of booking.
You are strongly advised to take out travel insurance which covers you for cancellation, at the time of booking. If you leave a tour for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be provided. If you have booked through a travel agent, which may also include other travel components, please contact them directly.
CANCELLATION BY US
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability, relevant government advice, or other external events if it is not viable for us to operate the planned itinerary. – If we cancel your trip due to reasons other than a force majeure event you will receive a full refund. – If we cancel your trip due to a force majeure event you will receive 100% credit to use for a future trip or a refund, less unrecoverable costs.
BOOKING AMENDMENTS
If you wish to transfer from one tour to another or transfer your booking to a third-party you must notify us at least 30 days prior to the proposed departure date. A fee of $200 per person per change may apply (in addition to any charges levied by providers such as third-party operators). If you notify us less than 30 days prior to the proposed departure date, the cancellation policy will apply. Transfers to a third party are only permitted, where the transferee meets all the requirements in relation to the tour. Transfers to another departure can only be made to a departure within the current validity period i.e. departures operating between April 1 – March 31. No amendments are permitted to your booking within 7 days of departure.
AGE & HEALTH REQUIREMENTS
Minimum Age: For the majority of our tours, the minimum age is 8 years of age at the time of travel. All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by a responsible adult over the age of 18, appointed by their legal guardian. The legal guardian will be responsible for the traveller under the age of 18 for their day-to-day care. Please note we cannot guarantee triple or adjoining rooms/tents for families; accompanying adults may be required to share with others in the group.
Maximum Age: For the majority of our tours we have no upper age limit. Please be aware that our tours can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. Passengers aged 70 years or older at the time of departure are required to review and sign our medical form. Due to the remote locations and challenging nature of our extended camping tours, it is essential that older travellers consider their health and ability to participate for the safety and the benefit of the whole group.
BOOKING NOTICE
If you are booking open dated, we will require 14 Days notice.
We require all bookings to be reconfirmed with us 2 Days before your scheduled start.