Refunds: We will issue a refund only if you provide 48 hours’ notice before your scheduled booking. If you cannot proceed with your skydive due to weather, you can choose an alternative date within 3 years of the original booking date, or you can receive a refund.
No-shows: If you do not check in on the day of your booking and do not contact us in advance, you will forfeit all payments. If extenuating factors exist, we may allow you to choose a new date, but you will need to pay a $50 per person no-show fee.
Cancellations: Cancellations made within 24 hours of the jump date will result in forfeit of your skydive payment. Cancellations made within 48 hours of the jump date will incur a $100 per person cancellation fee.
Customer’s Change of Mind: If you do not proceed with your skydive, you will forfeit all payments, and we will not issue any refunds.
Weight Surcharges: Weight is an important consideration as it affects aircraft weight and balance, fuel allowances, climb rates and also equipment maintenance. There will be a weigh in at check in for every customer. You must inform at the time of booking if you weigh 95kg or more. Moreover, please note the maximum weight for tandem skydiving is 115kg. We reserve the right to refuse service based on weight if we consider it a safety issue. The following weight surcharges apply:
- 95kg and over $25
- 100kg and over $50
- 110kg and over $100
Medical Conditions: Please consult your doctor about any medical conditions that could affect you safely completing a skydive. Please advise us prior to your jump of any medical conditions or other considerations that could affect your safety.
Alcohol and Drugs: Do not take alcohol, ‘recreational’ drugs, or medication that may affect your judgment within 8 hours before you check in.
Restrictions for Scuba Diving: Due to medical restrictions, you must not scuba dive within 24 hours of your scheduled skydive check in time.
Personal Accident Insurance (PAI): This is optional cover that can be purchased when completing your APF membership application. If you select this cover, you will be required to pay the applicable premium or renew your existing cover at the applicable rate.
Purchasing Photos and Videos: Whilst it is not mandatory to book a video or photographs, it is advisable. If there is a technical issue and therefore all footage is unavailable, you will be offered a second skydive on the same day with videographer at no extra charge, or a full refund of your video/photo product. However please be advised that should there be any technical issues relating to camera/dubbing equipment, no refunds can be made for the individual skydive as the filming and skydive are two separate products.
Copyright Photos and Videos: Videos and photographs purchased through Airlie Beach Skydivers remain the copyright of Airlie Beach Skydivers. As a result, we own and retain the right to the footage and photographs. Such footage may be used by Airlie Beach Skydivers for marketing purposes and reproduction of videos sold and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, for example a promotion of any supplier or any supplier’s products or services without Airlie Beach Skydivers’ prior permission. Should you not want any of your footage or photographs uploaded to Airlie Beach Skydivers’ social media platforms, or used in company marketing, please advise our staff prior to your jump.
Cancellations or Changes by Airlie Beach Skydivers due to Weather: If a skydive is cancelled due to weather, we will endeavour to rebook the jump on a suitable alternative date before leaving the drop zone. If this is not possible, all payments remain valid for a period of 3 years from the original jump date. After this date, the credit will be forfeited, and no refunds will be given. Credit can be transferred to any 1300 Skydive location.
Privacy Policy: Airlie Beach Skydivers is committed to protecting your personal data and privacy. In short, we have created a privacy policy to govern how we collect, use, store, and share your personal information. Click here for our full Privacy Policy.