BEHAVIOUR
Any inappropriate behaviour will not be tolerated on the Australian Surf Bus. Behaviour deemed inappropriate by your guide – including intoxication, disorderly conduct, abuse, racism, theft, assault, recklessness, littering or general misbehaviour – will result in immediate removal from the tour with no refund. Participants removed from the tour will be dropped at the nearest bus stop, town or accommodation provider.
ILLEGAL DRUGS
Illegal drugs are strictly prohibited. If found in possession, you will be immediately removed from the tour with no refund.
SAFETY
Australian Surf Bus visits wild, remote and sometimes unpredictable locations. There are inherent dangers at every location including wildlife, weather and environmental conditions. While every effort is made to protect guests, Australian Surf Bus does not take responsibility for incidents outside the guide’s control that result in injury or death.
INJURY & MEDICAL
Any injury or death sustained while on tour is not the responsibility of Australian Surf Bus. If you are injured, your guide will transport you to the nearest medical facility. However, if the injury is too serious to continue, the tour will proceed without you and no refund will be provided. Travel advice and support will be offered where possible.
You must not participate if you have a pre-existing injury, disability or medical condition that may increase the risk of injury, unless approved by Australian Surf Bus. By booking, you authorise Australian Surf Bus to organise emergency medical transport (ambulance/helicopter) and treatment at your own cost.
INSTRUCTIONS
All participants must follow instructions from Australian Surf Bus guides, accommodation providers and surf schools. Failure to adhere to safety procedures may result in removal from the tour.
REFUNDS & CANCELLATIONS
All surf lessons and activities are prepaid. No refund will be offered if you choose not to participate in any activity. The tour price is set and cannot be adjusted for individual needs or preferences. Full cancellation policy information is available on the Australian Surf Bus website.
ACCOMMODATION
Accommodation is swag tent camping. Upgrades to cabins or dorm rooms are available at your own cost – Australian Surf Bus will not cover upgraded accommodation.
PRICES & PAYMENTS
All prices are in Australian Dollars (AUD). Australian Surf Bus is not responsible for currency fluctuations resulting in price changes.
WEATHER
Weather conditions may result in tour changes, cancellations or postponements. Every effort will be made to rectify the situation, however if a tour is more than one night in and conditions are deemed too dangerous to continue, no refund will be available.
PICK UP & DROP OFF
Australian Surf Bus can pick up and drop off at hostels in Brisbane and Sydney. However, Australian Surf Bus is not responsible for onward travel deadlines including flights or connecting buses, or for traffic conditions outside the guide’s control.
IMAGE & MEDIA CONSENT
By participating, you consent to photography and videography taken during the tour being used on Australian Surf Bus social media channels and website. If you do not wish to be photographed or filmed, please notify your guide or email Australian Surf Bus as soon as possible.