Refund & Cancellation Policy:
When you Cancel Your Tour – all payments are non-refundable. If you cancel before the final payment has been paid, your deposit will not be refunded but can be transferred to another available departure date or tour. If you cancel once final payment has been made, no refund will be issued and you will have to claim through your travel insurance. You may exchange your place with someone else but this will incur a fee from the company and will not be possible within 60 days of travel. Before this date, it can be done for a fee of £100 (or another amount depending on costs). If you fail to make full payment when requested by Transforma Travel Group, we will treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee.
You may terminate the contract without paying any further termination fee before the start of the tour in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
If We Change or Cancel Your Tour – we may make changes to your tour and we reserve the right to do so at any time. We will strive to keep changes minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstance to cancel your travel arrangements thirty (30) days or more in advance from the scheduled trip departure date. For example, Transforma Travel Group may cancel your booking if the minimum number of passengers required for a particular tour has not been reached.
We will not cancel your travel arrangements less than thirty (30) days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. With the exception of reasons of force majeure, if we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. We will refund any price difference if the alternative is of a lower value.
If we make a major change to your tour, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You may terminate the contract without paying any termination fee and, with the exception of reasons of force majeure, get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly.
In the case of the death or major injury of you or one of the members of your group, Transforma Travel Group reserves the right to make a decision regarding the continuation or termination of your trip. Should your trip be terminated due to such an event, Transforma Travel Group will provide a refund for the portion of the trip that is missed.