Refund Policy:
- Cancellations within 14 days of the start date incur a 100% fee
- Between 14–28 days: 50% fee
- Between 28–182 days: 25% fee
Open Dated Booking Notice: If booking open dated, 14 days’ notice is required to confirm your preferred date.
Cancellation Policy: A cancellation is only effective upon written confirmation. Day tours can be cancelled free of charge more than 7 days before departure. Cancellations between 3–6 days before departure receive a 100% travel credit with 3-year validity. Cancellations within 48 hours or failure to board incur a 100% cancellation fee.
Extended Tours: 60–30 days cancellation = 25% fee | 29–14 days = 50% fee | Within 14 days = 100% fee.
COVID-19: Cancellations due to government-imposed restrictions or border closures receive an instant 100% credit with unlimited validity, or a full refund within 7 days. Cancellations due to COVID-19 or flu-like symptoms within 48 hours of departure (with medical certificate) will be held as a 100% credit with 3-year validity.
Booking Amendments: One change of departure date is permitted at no charge. Transfers between tours or to another person require at least 31 days’ notice. A $100 fee may apply for additional changes. No amendments are permitted within 14 days of departure.
Deposit & Payment: Day tours must be paid in full at the time of booking. All other tours require a 40% deposit to confirm, with the balance due 14 days before departure. Bookings made within 30 days of departure require full payment at time of booking.
Reconfirmation: All bookings must be reconfirmed by calling +61 8 8687 0455 two days before departure to confirm pick-up point, time, and online check-in status.
Travel Insurance: Strongly recommended. Cover should include cancellation, curtailment, personal liability and loss of luggage.
Child Policy: Passengers under 18 must be accompanied by an adult or caregiver. Children of all ages are welcome on private charter tours. Children 12 and under are charged at 80% of the adult rate.
Liability: Adventure travel involves risk. Untamed Escapes cannot be held responsible for personal injury or loss due to actions beyond their control. A signed liability waiver is required from all participants before departure.