You will receive a check-in link 7 days before your departure. This is how you can reconfirm your booking, your pickup location, and update any details such as dietary requirements or special needs.

You may either re-schedule directly with the supplier or you can email our support team on [email protected] and include your voucher number, name of product you booked, planned departure date and your contact details. Once you’ve emailed us, you can drop us a line at +61 2 5633 1149.

Yes, we do have open dated/flexible tickets available. Most tour vouchers are valid for 12 months from date of purchase, however please be aware that you may be subject to supplier price fluctuations. All ticket validity is specified on the tour voucher. If you are unsure of the validity of your voucher, just ask one of our wonderful staff.

Some tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each service provider, but some of the more usual extras are: EMC tax, stinger suit hire, luggage storage, sleeping bag hire, linen hire, national park fee, food, insurance, accommodation, equipment hire, petrol levy, etc. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual service provider when you re-confirm your booking.

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. If you already have travel insurance, please understand that it is your responsibility to ensure that your travel insurance covers you for all of the adventure style travel you have booked with us.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fee’s (minimum $100AUD deposit required).