CHANGES MADE BY YOU

Date changes:
We understand that your travel plans may change and that you might need to change the date of the Tour/s you have booked. You must notify us in writing (via email or Live Chat on our Website) of the new date, and your request will be subject to availability. You can also move your existing booking to open-dated and choose a Tour date when you know the date you want to travel.

If you wish to change your Tour date the following Fees will apply:
– Changes made 30 or more days prior to the start date of your original booking will be free of charge.
– Changes made within 30 days of the start date of your original booking, a minimum administrative Fee of £200 / €200 / $400 or the equivalent amount in other currencies will apply to cover the costs incurred by us. Additional charges may apply up to a total of 100% of the Tour cost depending on the destination of travel and notice period given by you.
– If you have booked our Croatia Sail Adventure or South Africa Adventure Tour, any date changes made 30 days or more prior to the start date of your original booking will be free of charge. Any date changes made within 30 days of the start date of your original booking will incur a Fee of 100% of the value of the Tour.
– If the Tour date you are moving to is at a higher Price than your original booking, you will be required to pay the difference in the Fee.
– If you have booked a private Tour and you wish to change the date, you can do so free of charge 60 days or more prior to the start date of your original booking. Otherwise If you wish to change the date within 60 days of your original booking a Fee of 100% of the value of the Tour will apply.

Tour Changes:
If you would like to change the Tour you’ve booked you can. You must notify us in writing (via email or Live Chat on our Website) of the Tour and Tour date you would like to change to. Your request will be subject to availability. You can also move your existing booking to open-dated and choose a Tour and Tour date when you know which one you would like to do.

If you wish to change your Tour the following Fees will apply:
– Changes made 30 days or more prior to the start date of your original booking will be free of charge.
– Changes made within 30 days of the start date of your original booking, a minimum administrative Fee of £200 / €200 / $400 or the equivalent amount in other currencies will apply to cover the costs incurred by us. Additional charges may apply up to a total of 100% of the Tour cost depending on the destination of travel and notice period given by you.
– If you have booked our Croatia Sail Adventure or South Africa Adventure Tour, any changes made 30 days or more prior to the start date of your original booking will be free of charge. Any changes made within 30 days of the start date of your original booking will incur a Fee of 100% of the value of the Tour.
– If the Tour you are changing to is at a higher Price than the Tour you originally booked, you will be required to pay the difference in the Fee.
– If the Tour you are changing to is at a lower Price than the Tour you originally booked, you will receive a credit for the difference in the Fee. This credit can be used in future towards booking another Tour and does not expire.

Name Changes:
If you are unable to participate in a Tour, you can transfer your booking to another person if it’s 7 or more days before the Tour start date. Depending on when you transfer your booking, we may need to charge you a Fee due to us having booked everything (including potentially flights) in your name. We will inform you of the Fee amount prior to us making the change and can provide you with proof of the costs if you require.

CHANGES MADE BY US

Tour itinerary changes:
Due to unavoidable or extraordinary circumstances we may occasionally have to make a change to the itinerary. This could include the destination, route, mode of transport, accommodation, activities or inclusions. We would only make a change if it was absolutely necessary or unavoidable due to reasons such as safety concerns, extreme weather conditions, or local transport delays and cancellations. While we always endeavour to operate all Tours as described, we reserve the right to change the Tour itinerary if need be, which may be before or after the Tour starts. And the change we might have to make could either be a minor change or a significant change.

Minor changes:
We will occasionally need to make minor changes, such as changing an accommodation to another hotel/hostel/guesthouse of the same standard or better in the same destination, or changing the departure time of a local bus/train/flight, or changing an activity to another one of the same standard or better. While we will do our best to notify you of the change, this may not always be possible. In any circumstance we will not be liable to refund or compensate you for the minor change that we had to make if an appropriate alternative of similar or higher value is provided.

Significant changes before the tour stars:
If we have to make a significant change before the Tour starts, such as changing the route of the Tour due to extreme weather conditions, we will inform you as soon as possible. If this happens you will have 3 options:

(a) accept the proposed change, and if this results in a reduction in the quality or cost of the tour, you may be entitled to a Price reduction.
(b) reject the proposed change and cancel your booking with a full refund.
(c) reject the proposed change and cancel your booking and make an alternative booking or receive a credit that you can use to make another booking in the future.

Significant changes after the tour has started:
In the instance we have to make a significant change after the Tour has started, such as changing the route of the Tour due to extreme weather conditions, we will inform you as soon as possible. If this happens we will make alternative arrangements whenever possible. If the alternative arrangements are of a lower quality you will be entitled to a Price reduction, and you may be entitled to compensation for any damage you sustain as a result of the Tour being changed.

You will be entitled to an appropriate Price reduction unless the significant change is attributable to you. You will be entitled to receive appropriate compensation from us for any damage you sustain, except where the damage is attributable to you, attributable to a Third Party unconnected with the provision of the Tour and the event is unavoidable or extraordinary, or where the damage caused was due to unavoidable or extraordinary circumstances.

CANCELLATIONS, CREDITS & REFUNDS

Cancellations by you:
Following your payment of part or all of the Fees, if you choose to cancel your Tour the following cancellation Terms will apply:
– For cancellations made 30 days or more prior to the start date of the Tour, a cancellation Fee of 25% of the Price of the Tour will apply. If applicable, we will refund you the balance of any Fee paid by you, or we can provide you with a credit that you can use to make another booking in the future.
– For cancellations made within 30 days of the start date of the Tour, a cancellation Fee of 100% of the Price of the Tour will apply.
– If you have booked a private Tour, the above Terms will apply but with a 60 day timeframe.
– If you do not show up for the Tour or decide to leave the Tour, you will not be entitled to a refund, partial refund or credit. You also forfeit your entitlement to rejoin the same tour or an alternative tour as a replacement at a later date, unless previously communicated too and agreed by us.
– In the event of unavoidable or extraordinary circumstances, excluding force majeure events (See section 8.3) occurring at the destination of your Tour or its immediate vicinity, that will significantly affect the performance of the Tour or significantly affect the transport arrangements to the destination, you have the right to cancel your booking before the Tour starts and receive a full refund of the Fees you have paid. In this circumstance we will not be liable to pay you any additional compensation, provided we have notified you without undue delay before the start of the Tour.
– If in the event of unavoidable or extraordinary circumstances occurring that affect you, such as illness or an injury, and you have to cancel your booking the above cancellation Terms will apply. However you might be able to make a claim through your travel insurance provider.

Cancellations by us:
On extremely rare occasions, we may have to cancel a Tour due the minimum group size not being met. If this happens, we will notify you by email at least 30 days before the Tour start date. We can move your booking onto another Tour or Tour date, or you can cancel your booking and receive a full refund or credit that you can use to make another booking in the future.

If you decide to move your booking onto a different Tour which is a lower Price we will refund you the difference, or if you decide to move your booking onto a different Tour which is a higher Price you will need to pay the difference. If we notify you that your Tour has been cancelled, please respond to us promptly to let us know what you would like to do. We will not be liable to pay you compensation if we have to cancel a Tour.

The best time to visit Central America is from December to April (the dry season). This peak season boasts plenty of sunshine making it an ideal time for exploring jungles and lounging on beaches. If you don’t mind getting a little morning shower, May through to November are quieter months to visit. During June and July, rain showers pause briefly, and Central American forests burst with green foliage.

While there are certain areas within Central America known for crime, these are limited and nowhere near where INTRO goes.

Central America is a very popular tourist destination and safe to travel to, with only the need for the usual commonsense precautions we recommend for all our destinations.

At INTRO we have not only chosen the most beautiful and fascinating areas of Central America but also places we know to be safe. Another benefit of travelling Central America as part of a guided group tour.

The Acatenango overnight volcano hike is EPIC but quite challenging, taking up to 7 hours to ascend, and requires a reasonably good level of fitness. The hike involves steep sections and rugged terrain, which can be demanding at high elevations. You will need some warm layers, a waterproof jacket, a good pair of trainers or hiking boots and travel insurance that covers hikes up to 4000m. This is usually an add-on to standard travel insurance. There is a chance you may be affected by the high altitude so we recommend checking with your GP if you can take Diamox (for altitude sickness) prior to your trip.

The volcano hike is included in the price of the tour, however you can choose not to do it if you don’t feel comfortable with it’s difficulty. Please let us know prior to your tour departure if you want to opt our and we will provide you alternative accommodation and a traditional chocolate making experience in Antigua for that night and following day as a substitute, at no extra cost.

If you choose to do the hike but do not make it all the way, we will ensure you get safely to alternative accommodation for the night, however this accommodation will be at an extra cost to you as it is on top of the hike costs already incurred by us.

If you have any more questions about the volcano hike or alternatives just contact us.

You’ll be surprised with how cheap tours in Central America can be! From 13 to 40 days, our tours and tour combos include all transport, stunning accommodation, some meals, an awesome tour guide and an awesome group of new friends to travel with.

From years of experience operating in this beautiful region, we know 13 – 40 days is the most optimal amount of time to spend in Central America, depending on the countries you want to visit. This gives you enough time to see the absolute best of Central America, plus some epic hidden gems!

You will need at least 6 months remaining validity and 2 blank pages in your passport. It’s also recommended to have onward travel booked after your trip finishes, as you may get asked for proof of this before crossing the border on the trip. We recommend checking with your local consulates for up-to-date visa requirements and costs.

If you are doing an INTRO Travel group tour in Central America, all of your accommodation and transport are included, plus some meals and an awesome tour guide. A traveller can expect to need £400-£2000 / $800-$4000 AUD / $550-$2700 USD spending money on top of the tour price, depending on the duration of their trip.

A group tour that includes a balance of ancient wonders and idyllic beaches is the best way to tour Central America! Having all of your accommodation, transport, activities and some meals already organised for you means you can fully enjoy the destination without any added stresses.

This trip covers a large part of Central America, which means some early starts and long travel days, on occasionally winding and bumpy roads. We make these days as enjoyable as possible by having private transportation throughout, and including some interesting and exciting rest stops.

The Acatenango Overnight Volcano hike is EPIC. However, it’s fairly challenging, taking up to 7 hours to ascend, and requires a reasonably good level of fitness. The hike involves steep sections and rugged terrain, which can be demanding at high elevations. You will need some warm layers, a waterproof jacket, a good pair of trainers or hiking boots and travel insurance that covers hikes up to 4000m. There is a chance you may be affected by the high altitude so we recommend checking with your GP if you can take Diamox (for altitude sickness) prior to your trip.

The Volcano hike is included in the price of the tour, however you can choose not to do it if you don’t feel comfortable with it’s difficulty. If so please let us know prior to your tour departure and we will provide you alternative accommodation in Antigua for that night as a substitute, at no extra cost.

If you choose to do it but do not make it all the way, we will ensure you get safely to alternative accommodation for the night, that may be an extra cost to you.

We stay at a mix of nice quality accommodations on this trip. Mostly twin share, traditional style 3-star hotels. One night we will split into smaller groups and stay at an authentic homestay with a Mayan family who speak little to no English. Despite the language barrier, our hosts will welcome us into their simple homes, share their customs, and teach us some Mayan and Spanish language. A truly unique experience.

It’s best to arrive on the actual start date. This is when most people arrive. There are no activities on the first day but the group gets together in the evening for a welcome dinner at around 7pm. Sometimes people like to arrive a day or two before the trip starts so they can do their own exploring or just have a bit of time to chill before all the fun begins.

Flights to and from Central America are not included in the price of the tour. These will need to be booked separately. However if your tour has an internal flight as part of the itinerary, then this is included!

Our groups usually have around 12-16 people on them, usually aged between 18 to early 40’s. We get people from all over the world on our tours, so you’ll get to bond with a wide range of travellers who all share that same passion for adventure! As long as you have an appetite for adventure and are happy bonding with people of all backgrounds, you’ll fit in perfectly!

You will receive a ‘welcome email’ from your group leader approx. 2 weeks before your tour begins.

If you’re struggling to convince your friends to join you on an adventure, you’re not alone!

Travelling solo on a group tour can be one of the most exciting ways to experience a new destination, and you won’t have to wait around for your mates to be ready. You leave yourself open to meeting amazing people, making new friends, and can keep yourself and your onward travel plans flexible.

The majority of our group members are solo travellers. Joining one of our group tours is a great way to meet people and make friends. Before your trip starts we’ll put you in touch with the rest of your group so you can start chatting and get to know each other. And after the trip a lot of people continue travelling with the new friends they’ve made!

A big part of the INTRO Travel difference is our after-trip support. Your group leader will ensure you are totally comfortable and confident with where you’re going next. And can help organise and book whatever you need, including any transport, accommodation or trips you may want. We’ll also provide 24/7 support and advice after your trip, and will always be there to help when you need it.

Travel insurance is compulsory for all our trips. You’ll need to show proof of your policy to your group leader upon arrival (on your phone or printed).

World Nomads travel insurance policies offer coverage for more than 150 activities. Get a quote, make a claim, or buy or extend your policy while on the road.

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. If you already have Travel Insurance please understand that it is your responsibility to ensure that your Travel Insurance covers you for all of the adventure style travel you have booked with us.