For operational reasons we may need to operate substitute vehicles or change the date or time of your tour. For example, to accommodate weather and tide conditions. We will give you as much notice as possible of any such changes. If you cannot participate in a re-scheduled tour, then we will give you a full refund except that we cannot refund the amount of any credit card fees charged in connection with your booking.
Customers wishing to change or cancel their tour must do so at least 48 hours before the tour departure time or fees may apply (see below). Any changes are subject to availability.
You must confirm the names of all customers participating on a tour and any dietary or other requirements at least 48 hours before the time for departure (see below). You may request changes (including to the names of the participating customers) after this time and we will do our best to accommodate your request. However, we cannot guarantee it. If we can accommodate a request for late changes then we reserve the right to charge you any additional fees or surcharges associated with the request.
We can accommodate customers with limited mobility but we ask that you raise any concerns about access and mobility with us at the time of booking or of confirming your booking to ensure that the tour is suitable. Customers need to be able to board and alight the bus using stairs either alone or with assistance.
Where bookings are open dated or a booking is changed to an unspecified date, the tours must be taken within 12 months of the date of the original booking after which time your voucher for travel will expire.